Privacy Policy

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you interact with us, such as when you reserve a poker table, sign up for poker nights, or contact us.

• Name, email address, and phone number when you make a booking or inquiry.
• Any other information you choose to provide in messages or forms.
• Information provided when entering the venue, such as age verification (21+).

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage.

• IP address, browser type, operating system, and referring URLs.
• Pages viewed, time spent on pages, and other usage data.
• We use cookies and similar technologies for analytics and functionality.

Information from Third Parties

We may receive information about you from third-party services, such as booking platforms or social media, if you interact with us through those channels. Booking platforms may share your name and contact details when you reserve a poker table. Social media interactions may provide us with your public profile information if you contact us there.

How We Use Your Information

We use your personal information to operate our offline poker venue and provide you with a premium poker experience.

• To process and manage table reservations and poker night bookings.
• To communicate with you about your bookings, inquiries, and venue updates.
• To improve our website, services, and customer experience.
• To comply with legal obligations, including age verification (21+).
• To send you promotional materials if you have opted in.

Disclosure of Your Information

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website and venue.

• Booking and reservation platforms.
• Website analytics providers.
• Email communication services.
• These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your personal information if required by law, regulation, or legal process. This includes complying with a court order or government request, or protecting the rights, property, or safety of Poker House Harbour, our patrons, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website if such a transfer occurs.

Data Security

Security Measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

• We use industry-standard encryption for data transmission.
• Access to personal information is restricted to authorized personnel only.
• We regularly review our security practices and update them as needed.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking information is retained for a reasonable period to manage reservations and comply with legal obligations. You may request deletion of your information as described in the "Your Rights" section.

Your Rights

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.

• Contact us using the details in the "Contact Us" section to make a request.
• We will respond to your request within a reasonable timeframe, usually 30 days.

Deletion

You may request that we delete your personal information, subject to any legal obligations we have to retain it. We will delete your information unless we are required to keep it for legal or regulatory reasons.

Opt-Out of Marketing

If you have opted in to receive marketing communications, you can opt out at any time by following the unsubscribe link in our emails or contacting us.

Cookies and Analytics

Cookies

Our website uses cookies to enhance your browsing experience and gather information about how you use the site.

• Cookies are small text files stored on your device.
• We use essential cookies for site functionality and analytics cookies to understand usage patterns.
• You can control cookies through your browser settings, but disabling them may affect site functionality.

Analytics

We use third-party analytics services, such as Google Analytics, to collect information about website traffic and usage.

• These services may use cookies and collect data such as IP address, pages visited, and time on site.
• The data is aggregated and does not identify you personally.
• You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us using the details below.

• Email: [email protected]
• Phone: +61 8 5210 3371
• Address: Poker House Harbour, 80 Pyrmont Street, Pyrmont NSW 2009, Australia

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

• The effective date at the top of this page indicates the last revision.
• We will notify you of any material changes by posting the updated policy on this page.
• Your continued use of our website after changes constitutes acceptance of the updated policy.